Effective Date: July 16, 2026

Titan Marine Diesel ships Volvo Penta marine engines, gearboxes, sterndrives, saildrives, IPS systems, controls, replacement parts, and complete propulsion packages throughout the United States and to approved international destinations.

Because marine propulsion equipment varies in size, weight, value, and configuration, shipping costs and delivery arrangements are confirmed according to the product and destination.

1. Order Processing and Lead Times

Orders are processed after:

• Cleared payment has been received.
• Product availability has been confirmed.
• Billing and delivery information has been verified.
• Technical compatibility has been reviewed where required.
• Any necessary export, fraud-prevention, or identity checks have been completed.

Stocked parts and accessories are generally prepared for shipment within 2–5 business days.

Engines, gearboxes, drives, and complete propulsion packages may require additional time for:

• Inventory allocation.
• Serial-number confirmation.
• Supplier or manufacturer release.
• Product inspection.
• Programming or configuration.
• Warranty documentation.
• Crating.
• Freight booking.
• Export documentation.

The estimated lead time for large, special-order, or configured equipment will be stated on the quotation, proforma invoice, order confirmation, or product page.

Processing time is the time required to prepare an order for shipment.
Transit time is the time the carrier requires to transport the shipment after collection.

Business days exclude weekends and United States federal holidays.

2. Product Availability

Website availability and estimated shipping dates are not guarantees unless confirmed in writing.

A product is not reserved or allocated until:

• The required payment has cleared; and
• Titan Marine Diesel has issued written order confirmation.

If an ordered product becomes unavailable or is delayed, we will contact the customer with available options, which may include:

• Accepting a revised shipping date.
• Selecting an alternative product.
• Removing the delayed item.
• Canceling the affected unshipped item for a refund.

3. Domestic Shipping Within the United States

Domestic orders may be shipped by:

• Parcel carrier.
• Expedited parcel service.
• Less-than-truckload freight.
• Full truckload freight.
• Dedicated vehicle.
• Customer-arranged pickup.

Small parts and accessories are normally shipped by parcel service.

Marine engines, gearboxes, sterndrives, saildrives, IPS systems, and complete propulsion packages are normally shipped on pallets or in commercial export-grade crates.

Less-Than-Truckload Freight

Less-than-truckload freight, commonly referred to as LTL freight, is used when a shipment occupies only part of a freight trailer.

LTL shipments may be transferred between terminals before final delivery. Customers should inspect the crate and equipment carefully because the shipment may be handled several times during transportation.

Full Truckload Freight

Full truckload freight, commonly referred to as FTL freight, may be used for larger orders, multiple engines, or shipments requiring a dedicated trailer.

FTL delivery generally involves fewer transfers than LTL freight but may cost more.

4. Domestic Delivery Locations

Freight quotations are based on the delivery information supplied by the customer.

The customer must advise whether the delivery address is:

• A commercial location.
• A residential address.
• A marina.
• A boatyard.
• A shipyard.
• A farm or private property.
• A construction site.
• A military facility.
• A government facility.
• A location with restricted truck access.

A location may be classified by the carrier as a limited-access location even when it is commercially operated. Marinas, boatyards, schools, military facilities, and construction sites are commonly treated as limited-access locations.

Additional carrier charges may apply for limited-access delivery.

5. Loading Dock, Forklift, and Liftgate Requirements

The customer must confirm whether the delivery location has:

• A commercial loading dock.
• A forklift.
• A crane.
• Suitable lifting equipment.
• Trained personnel available to unload the shipment.

A liftgate is a hydraulic platform attached to the rear of a delivery truck. Liftgate service may be required when the receiving location does not have a loading dock or forklift.

Liftgate service must be requested before delivery and may involve an additional charge.

Engines and propulsion equipment may be too heavy or too large for standard liftgate service. In such cases, the customer may need to:

• Collect the shipment from a freight terminal.
• Arrange a forklift or crane.
• Provide a suitable commercial delivery location.
• Arrange specialized delivery equipment.

Freight carriers do not normally provide installation, unpacking, crane service, or movement beyond the normal delivery point.

6. Delivery Appointments and Freight Terminals

Freight carriers may contact the customer to arrange a delivery appointment.

The customer must provide:

• A working telephone number.
• A valid email address.
• An authorized receiving person.
• Accurate delivery instructions.

When direct delivery is not practical, the shipment may be held at a local freight terminal for customer collection.

The customer may be responsible for:

• Terminal storage.
• Redelivery.
• Waiting time.
• Address correction.
• Reconsignment.
• Missed delivery appointments.
• Additional handling.

7. Domestic Shipping Costs

Domestic shipping charges may be:

• Calculated at checkout.
• Confirmed after reviewing the delivery address.
• Included in a written quotation.
• Invoiced separately for specialized freight.

Freight costs may include:

• Base transportation charges.
• Fuel surcharge.
• Residential delivery.
• Limited-access delivery.
• Liftgate service.
• Delivery appointment.
• Freight insurance.
• Crating or palletizing.
• Terminal handling.
• Expedited delivery.

Additional costs caused by incorrect or incomplete delivery information are the customer’s responsibility.

8. International Shipping and Export Orders

Titan Marine Diesel ships to selected international destinations, subject to:

• Product availability.
• Export restrictions.
• Carrier coverage.
• Manufacturer restrictions.
• Destination-country import requirements.
• Applicable sanctions and trade regulations.

International orders may be shipped by:

• International parcel carrier.
• Air freight.
• Ocean freight.
• Freight forwarder.
• Customer-appointed logistics provider.

International freight may be delivered to:

• An airport.
• A seaport.
• A freight terminal.
• A customs-bonded warehouse.
• A commercial address.
• A customer-appointed freight forwarder.

The precise destination and delivery scope will be stated in the quotation or invoice.

9. International Commercial Terms

Where appropriate, international quotations may use Incoterms® 2020 rules published by the International Chamber of Commerce.

The applicable Incoterm will be stated on the quotation or commercial invoice.

Examples may include:

• EXW – Ex Works: The customer arranges collection, export, transportation, insurance, and import clearance from the named location.
• FCA – Free Carrier: Titan Marine Diesel delivers the shipment to the named carrier or location, with responsibilities divided as stated in the quotation.
• CPT – Carriage Paid To: Titan Marine Diesel pays transportation to the named destination, while risk transfers according to the applicable Incoterm.
• CIP – Carriage and Insurance Paid To: Titan Marine Diesel pays transportation and obtains cargo insurance to the named destination, subject to the agreed terms.
• DAP – Delivered at Place: Titan Marine Diesel arranges delivery to the named destination, while the customer normally handles import clearance, duties, and taxes.
• DDP – Delivered Duty Paid: Titan Marine Diesel arranges delivery and import charges only when this term is expressly stated and confirmed in writing.

An Incoterm defines certain transportation costs, delivery responsibilities, and transfer of risk. It does not replace the payment, warranty, product, or return terms in the sales agreement.

When no Incoterm is stated, the quotation and written shipping instructions will determine the agreed responsibilities.

10. Importer of Record and Customs Clearance

Unless otherwise agreed in writing, the international customer is the Importer of Record.

The Importer of Record is responsible for:

• Import permits.
• Customs registration.
• Import declarations.
• Product certification.
• Customs duties.
• Import VAT, GST, or similar taxes.
• Customs brokerage.
• Port or airport charges.
• Government inspections.
• Local registration and compliance.
• Destination storage or demurrage.

The customer must appoint a qualified customs broker where required.

Titan Marine Diesel is not responsible for delays caused by:

• Customs inspections.
• Missing import permits.
• Incorrect consignee details.
• Unpaid duties or taxes.
• Destination-country restrictions.
• Port congestion.
• Government agencies.
• Customs brokers.
• Freight carriers.

11. International Shipping Documents

Depending on the destination and shipping method, Titan Marine Diesel may provide:

• Commercial invoice.
• Packing list.
• Bill of Lading.
• Air waybill.
• Certificate of origin, where available or required.
• Export declaration.
• Product specification documents.
• Manufacturer documentation supplied with the product.

The customer is responsible for confirming all destination-country document requirements before shipment.

Additional charges caused by incorrect, incomplete, or late customer information are the customer’s responsibility.

12. Duties, Taxes, and Destination Charges

Unless expressly included in the quotation, international shipping prices do not include:

• Customs duties.
• Import VAT or GST.
• Customs brokerage.
• Port charges.
• Airport handling charges.
• Customs examination fees.
• Terminal handling.
• Storage.
• Demurrage.
• Local delivery.
• Import permits.
• Government fees.

These charges are normally paid directly by the customer to the carrier, customs broker, freight forwarder, port, or government authority.

Duties, taxes, and third-party destination charges are generally nonrefundable by Titan Marine Diesel.

13. Shipping Insurance

Carrier liability may be limited and may not equal the full value of the equipment.

Cargo insurance may be:

• Included in the quotation.
• Offered as an additional charge.
• Arranged by the customer.
• Arranged by the customer’s freight forwarder.

The quotation should be reviewed to confirm whether cargo insurance is included.

Customers arranging their own transportation are responsible for obtaining adequate insurance from the point where responsibility transfers to them.

14. Shipping Confirmation and Tracking

When available, Titan Marine Diesel will provide:

• Parcel tracking number.
• Freight carrier information.
• Pro number.
• Bill of Lading number.
• Air waybill number.
• Ocean booking details.
• Estimated arrival information.
• Delivery appointment information.

A Pro number is the tracking number assigned to an LTL freight shipment.

Tracking information may not update immediately after carrier collection.

Estimated arrival information is not a guaranteed delivery commitment unless expressly confirmed in writing.

15. Delivery Inspection

The customer or consignee must inspect the shipment before signing the carrier’s delivery receipt or Proof of Delivery.

Check for:

• Broken or crushed crates.
• Punctured packaging.
• Missing or broken straps.
• Damaged pallets.
• Fluid leakage.
• Missing packages.
• Opened packaging.
• Signs of tipping or impact.
• Activated tilt or shock indicators.
• Visible product damage.

Visible damage or shortages must be written clearly on the carrier’s delivery receipt before signing.

Do not write only “subject to inspection.” Describe the visible condition as accurately as possible.

Examples include:

• “Crate broken on left side.”
• “Shipment received with punctured packaging.”
• “One pallet missing.”
• “Engine crate appears tilted.”
• “Visible fluid leakage.”

Take clear photographs of:

• All sides of the shipment.
• The damaged area.
• Packaging and crate.
• Shipping labels.
• Product labels.
• Serial numbers.
• Delivery paperwork.

16. Concealed Damage

Concealed damage is damage discovered after the external packaging has been removed and which was not reasonably visible at delivery.

Concealed damage must be reported as soon as it is discovered.

Customers must retain:

• Original crate.
• Pallet.
• Packaging materials.
• Shipping labels.
• Damaged components.
• Delivery documents.

Do not install, operate, dismantle, repair, or discard the product or packaging until instructions have been provided.

17. Damaged, Missing, or Incorrect Shipments

Damaged, missing, or incorrect shipments must be reported within 72 hours of delivery.

Contact:

support@titanmarinediesel.com

Include:

• Customer or company name.
• Order or invoice number.
• Product model.
• Product serial number.
• Description of the issue.
• Photographs of the product.
• Photographs of the packaging or crate.
• Shipping labels.
• Delivery receipt or Proof of Delivery.

Depending on the circumstances, Titan Marine Diesel may:

• Supply a missing component.
• Send the correct product.
• Arrange repair or replacement.
• Coordinate a carrier claim.
• Approve a partial or full refund.
• Provide another appropriate resolution.

Failure to report shipping damage promptly may affect the ability to submit a claim against the carrier.

18. Customer-Arranged Freight and Pickup

Customer-arranged freight or pickup must be approved in advance.

Products will only be released after:

• Full cleared payment has been received.
• The order has been prepared.
• The collecting carrier or individual has been identified.
• The pickup appointment has been confirmed.
• Required documents have been provided.

The customer or appointed carrier is responsible for:

• Providing a suitable vehicle.
• Securing the shipment.
• Cargo insurance.
• Transportation permits.
• Export documentation where applicable.
• Customs clearance.
• Safe handling after collection.

A signed Bill of Lading, collection receipt, or carrier pickup record may serve as evidence that the shipment was released to the customer’s appointed carrier.

19. Refused or Undeliverable Shipments

Customers should not refuse a shipment solely because they have changed their mind or no longer require the product.

A refused or undeliverable shipment may result in charges for:

• Original freight.
• Return freight.
• Redelivery.
• Storage.
• Terminal handling.
• Customs charges.
• Address correction.
• Reconsignment.
• Applicable restocking fees.

The customer is responsible for additional costs caused by:

• Incorrect delivery information.
• An unavailable receiver.
• Failure to arrange unloading equipment.
• Failure to attend a delivery appointment.
• Failure to collect freight from a terminal.
• Failure to provide import documents.
• Failure to pay duties, taxes, or customs charges.

If a shipment is refused because of visible damage, the damage must be recorded on the carrier documents and reported to Titan Marine Diesel immediately.

20. Delivery Delays

Delivery dates are estimates unless expressly guaranteed in writing.

Delays may result from:

• Weather.
• Carrier capacity.
• Port congestion.
• Customs clearance.
• Government inspections.
• Public holidays.
• Remote delivery locations.
• Supplier delays.
• Transportation disruptions.
• Events beyond our reasonable control.

If we cannot ship an order within the stated or agreed period, we will provide an updated estimate and any cancellation or refund option required by applicable law.

Customers should not schedule:

• Vessel haul-out.
• Installation.
• Crane service.
• Technicians.
• Travel.
• Docking.
• Launching.
• Commercial operations.

until the shipment has been delivered, unpacked, inspected, and confirmed suitable for installation.

21. Address Changes

Address-change requests must be submitted before the order is released to the carrier.

Contact:

sales@titanmarinediesel.com

An address change is not effective until confirmed in writing.

After shipment, an address change may result in:

• Reconsignment charges.
• Address-correction fees.
• Storage charges.
• Delivery delays.
• Redelivery charges.

High-value orders shipped to an address different from the billing address may require additional verification.

22. Split Shipments

Orders containing multiple products may be shipped separately when:

• Items are stored at different locations.
• Products have different lead times.
• Parcel and freight items require different carriers.
• Partial shipment has been approved.

Any additional customer-paid shipping charges will be disclosed before shipment.

23. Returns and Shipping Claims

Approved returns are governed by our Returns and Refunds Policy.

Customers must not return products without written Return Authorization.

A shipping-damage claim is separate from an ordinary return. Damaged equipment must remain available for inspection by Titan Marine Diesel, the carrier, the insurer, or another authorized party.

24. Contact Information

For shipping quotations, order status, pickup arrangements, or address changes:

sales@titanmarinediesel.com

For delivery damage, missing items, incorrect shipments, or carrier problems:

support@titanmarinediesel.com

Titan Marine Diesel
802 N Columbia Blvd
Portland, OR 97217
United States