Last Updated: July 16, 2026
Titan Marine Diesel respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
- Visit titanmarinediesel.com.
- Request a quotation.
- Place an order.
- Contact our sales or support teams.
- Arrange shipping or product collection.
- Submit a warranty or return request.
- Otherwise interact with Titan Marine Diesel.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Business Information
Titan Marine Diesel supplies Volvo Penta marine engines, gearboxes, sterndrives, saildrives, IPS systems, controls, replacement parts, and complete propulsion packages.
Our contact information is:
Titan Marine Diesel
802 N Columbia Blvd
Portland, OR 97217
United States
Sales: sales@titanmarinediesel.com
Customer and privacy support: support@titanmarinediesel.com
2. Personal Information We Collect
The information we collect depends on how you interact with us.
Contact and Identity Information
We may collect:
- Full name.
- Company name.
- Job title.
- Billing and delivery address.
- Email address.
- Telephone number.
- Customer account details.
- Tax, customs, or business identification information when required.
Order and Transaction Information
When you request a quotation or purchase a product, we may collect:
- Products requested or purchased.
- Order, quotation, and invoice numbers.
- Purchase price.
- Payment status.
- Payment method.
- Billing information.
- Shipping and delivery instructions.
- Freight-forwarder or customs-broker information.
- Transaction and order history.
- Return, cancellation, and refund information.
Payment-card and banking information may be processed by banks, payment processors, or other financial-service providers. We may receive limited information such as payment confirmation, transaction identifiers, account-holder name, or the last digits of a payment method.
Vessel and Technical Information
To help identify suitable marine equipment, we may collect:
- Vessel name and type.
- Vessel identification information.
- Intended recreational or commercial use.
- Existing engine model and serial number.
- Gearbox or drive information.
- Gear ratio.
- Propeller and shaft information.
- Electrical voltage.
- Cooling and exhaust configuration.
- Engine-room dimensions.
- Product compatibility information.
- Installation and commissioning details.
- Product photographs.
- Diagnostic information and fault codes.
- Maintenance and service records.
- Product operating hours.
Communications and Support Information
We collect information you provide when you:
- Send an email.
- Submit a website form.
- Request a quotation.
- Ask a technical question.
- Report a damaged shipment.
- Request a return or cancellation.
- Submit a warranty claim.
- Communicate with our sales or support personnel.
This may include messages, attachments, photographs, videos, invoices, technical reports, and records of our response.
Website and Device Information
When you use our website, we or our service providers may automatically collect:
- Internet Protocol address.
- Browser type.
- Device type.
- Operating system.
- Referring website.
- Pages viewed.
- Time spent on pages.
- Links selected.
- Approximate location derived from an IP address.
- Website errors and performance information.
- Cookie and similar technology identifiers.
3. How We Collect Information
We may collect personal information:
- Directly from you.
- Through our website and order forms.
- Through email, telephone, or other communications.
- From payment processors and financial institutions.
- From shipping carriers and freight forwarders.
- From customs brokers.
- From manufacturers, distributors, and service providers.
- From installers or technicians acting on your behalf.
- Automatically through cookies and similar technologies.
- From publicly available business sources where appropriate.
When you provide personal information about another person, consignee, installer, vessel owner, or business representative, you are responsible for ensuring that you have authority to provide it.
4. How We Use Personal Information
Titan Marine Diesel may use personal information to:
- Respond to enquiries.
- Prepare quotations and invoices.
- Process and confirm orders.
- Verify payments and customer information.
- Reserve or allocate products.
- Evaluate product compatibility.
- Provide technical and customer support.
- Arrange domestic or international shipping.
- Prepare customs and export documentation.
- Communicate shipment and delivery information.
- Process returns, refunds, and cancellations.
- Assist with warranty registration and claims.
- Detect and prevent fraud.
- Protect our website, customers, and business.
- Maintain financial, tax, and transaction records.
- Improve our website, products, and customer service.
- Measure website use and performance.
- Send service-related communications.
- Send marketing communications where permitted.
- Comply with legal, regulatory, customs, and contractual requirements.
- Establish, exercise, or defend legal claims.
We may also use information for another purpose disclosed when it is collected or with your permission.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
A cookie is a small file placed on a browser or device that helps a website recognize the device and remember certain information.
We may use the following types of cookies:
Essential Cookies
These cookies support functions such as:
- Website security.
- Shopping-cart operation.
- Checkout.
- Account login.
- Fraud prevention.
- Session management.
- Saving privacy choices.
Disabling essential cookies may prevent parts of the website from functioning correctly.
Preference Cookies
These cookies may remember settings such as:
- Language.
- Region.
- Recently viewed products.
- Display preferences.
- Saved form information.
Analytics Cookies
Analytics technologies may help us understand:
- How visitors find the website.
- Which pages are viewed.
- How visitors navigate the website.
- Whether website errors occur.
- How website performance can be improved.
Advertising Cookies
Where used, advertising technologies may measure advertising performance, limit repeated advertisements, or help deliver advertisements based on website interactions.
Depending on applicable law, some advertising or analytics activities may be considered targeted advertising, sharing, or a sale of personal information even when no money is exchanged for the information.
You may be able to manage cookies through:
- Our cookie preference tool, where available.
- Your browser settings.
- Device privacy settings.
- A legally recognized universal opt-out mechanism.
Blocking cookies may affect website functionality.
6. Marketing Communications
We may send marketing emails when:
- You request them.
- You subscribe to receive updates.
- You have an existing business relationship with us and applicable law permits the communication.
Marketing communications may include:
- Product availability.
- New products.
- Special offers.
- Company updates.
- Marine-engine information.
You may unsubscribe using the link in a marketing email or by contacting support@titanmarinediesel.com.
Even after you unsubscribe from marketing, we may continue sending nonmarketing communications relating to:
- Existing orders.
- Quotations.
- Payments.
- Shipping.
- Returns.
- Warranty matters.
- Security.
- Legal notices.
7. How We Disclose Personal Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business.
These parties may include:
- Website hosting and ecommerce providers.
- Payment processors and banks.
- Fraud-prevention and identity-verification providers.
- Email and customer-support providers.
- Analytics and advertising providers.
- Shipping carriers.
- Freight forwarders.
- Customs brokers.
- Warehouses and fulfillment providers.
- Volvo Penta or other applicable manufacturers.
- Product distributors and suppliers.
- Warranty administrators.
- Marine technicians and service providers.
- Accountants, lawyers, insurers, and professional advisers.
- Government, customs, regulatory, and law-enforcement authorities.
We may also disclose information:
- To complete a transaction requested by you.
- With your permission or at your direction.
- To comply with a subpoena, court order, or legal obligation.
- To investigate fraud, security incidents, or unlawful conduct.
- To protect the rights, property, or safety of Titan Marine Diesel, our customers, or others.
- As part of a merger, acquisition, financing, sale, restructuring, or transfer of business assets.
Service providers are expected to use personal information only for authorized purposes and to protect it appropriately.
8. Sale, Sharing, and Targeted Advertising
Titan Marine Diesel does not sell personal information in exchange for money.
However, certain uses of analytics or advertising technologies may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws.
Where applicable, you may request to opt out of:
- The sale of personal information.
- The sharing of personal information for cross-context behavioral advertising.
- Processing for targeted advertising.
- Certain legally defined profiling activities.
You may submit an opt-out request by contacting:
Where required by applicable law, we will also recognize qualifying universal opt-out signals sent through your browser or device.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal requirements.
Retention periods may depend on:
- The length of our customer relationship.
- Order and warranty requirements.
- Tax and accounting obligations.
- Customs and export requirements.
- Fraud-prevention needs.
- Product safety and recall requirements.
- Dispute-resolution periods.
- Applicable statutes of limitation.
- Legal preservation requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access.
- Loss.
- Misuse.
- Alteration.
- Improper disclosure.
- Destruction.
These safeguards may include access controls, secure service providers, authentication procedures, encrypted connections, system monitoring, staff controls, and data-retention practices.
No website, database, email system, or internet transmission can be guaranteed to be completely secure. Customers should avoid sending full payment-card information or account passwords through ordinary email.
If you believe your information or account has been compromised, contact support@titanmarinediesel.com promptly.
11. Your Privacy Rights
Depending on your state or country of residence and whether the applicable law applies to Titan Marine Diesel, you may have the right to:
- Confirm whether we process your personal information.
- Access personal information we hold about you.
- Correct inaccurate personal information.
- Request deletion of personal information.
- Obtain a portable copy of certain information.
- Obtain information about categories of data processed.
- Obtain information about certain third parties that received personal information.
- Opt out of a sale of personal information.
- Opt out of targeted advertising.
- Opt out of certain profiling.
- Withdraw consent where processing relies on consent.
- Appeal a decision concerning a privacy request.
- Receive equal service without unlawful discrimination for exercising a privacy right.
These rights are subject to legal exceptions. For example, we may retain information needed to:
- Complete a transaction.
- Provide a requested product or service.
- Process a warranty claim.
- Detect fraud.
- Comply with tax or accounting obligations.
- Establish or defend legal claims.
- Meet customs, product-safety, or other legal requirements.
12. How to Submit a Privacy Request
To exercise an applicable privacy right, email:
Use the subject line:
Privacy Request
Please provide:
- Your full name.
- Email address used with Titan Marine Diesel.
- Relevant order or invoice number, if applicable.
- State or country of residence.
- The specific right you wish to exercise.
- Enough information for us to locate the relevant records.
We may need to verify your identity before completing a request. Verification may require information already associated with your account, order, or previous communications.
We will use information provided for verification only to evaluate and respond to the request.
An authorized agent may submit a request where permitted by law. We may require proof that the agent is authorized to act for the consumer and may verify the consumer’s identity directly.
13. Appeals
Where applicable law provides an appeal right, you may appeal a denied privacy request by emailing:
Use the subject line:
Privacy Request Appeal
Explain why you believe the decision should be reconsidered and include the original request information.
We will review and respond within the period required by applicable law.
14. Universal Opt-Out Signals
Where required by applicable law, Titan Marine Diesel will recognize qualifying universal opt-out mechanisms, such as a supported browser signal expressing a preference to opt out of certain sales, sharing, or targeted advertising.
The signal will be applied to the browser or device from which it is received unless applicable law requires a broader application and we can reasonably identify the customer.
You may still contact us directly to submit a privacy request.
15. Children’s Privacy
Our website and products are intended for adults and commercial marine customers.
We do not knowingly collect personal information online from children under 13.
If you believe a child has provided personal information to us, contact support@titanmarinediesel.com so that we can review and delete the information where appropriate.
16. International Visitors
Titan Marine Diesel is based in the United States.
If you access our website or purchase from another country, your personal information may be transferred to, stored in, or processed in the United States and other countries where our service providers, carriers, manufacturers, or business partners operate.
Privacy and data-protection laws in those locations may differ from those in your country.
Where required, we will use an appropriate legal basis or transfer mechanism for international processing.
17. Third-Party Websites
Our website may contain links to:
- Manufacturer websites.
- Product manuals.
- Shipping providers.
- Payment providers.
- Social-media platforms.
- Other third-party websites.
Titan Marine Diesel does not control the privacy or security practices of third-party websites.
This Privacy Policy applies only to information handled by Titan Marine Diesel. Customers should review the privacy policies of third parties before providing information to them.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our website.
- Business operations.
- Service providers.
- Data practices.
- Legal requirements.
- Privacy rights.
The updated policy will be published on this page with a revised effective or last-updated date.
Material changes may also be communicated by email or through a prominent website notice where appropriate.
19. Contact Us
For privacy questions, requests, or complaints, contact:
Titan Marine Diesel
802 N Columbia Blvd
Portland, OR 97217
United States
Email: support@titanmarinediesel.com
For sales and product enquiries:
Email: sales@titanmarinediesel.com